Frequently Asked Questions



inDefend Mobile Backup - Desktop Agent


How do I login to this application?


How do I export my contacts data?


I have exported my contacts data in vCard format. How do I import this data onto my smartphone ?


I have exported my backup data in spreadsheet format. How do I view this data ?



inDefend Mobile Backup for Android


How do I obtain this app?


How do I register myself with the application?


Which Email ID and password should I use while signing up?


Is there a limit to the number of smartphones I can link with my account ?


Why don't I find any activation email in my inbox after submitting a sign up request ?


How much Backup data can I store?


How safe is my backup data?


Do I need an internet connection to backup and restore data?


How much time does it take for a backup operation to complete?


Does backup happen in the background ?


Sometimes the backup operation takes a long time to complete. What should I do ?


Some of my backup states are not visible. What is the reason for this ?


I have moved to a different Android smartphone. Can I access the backup states from my previous smartphone?


How much time does it take for a restore operation to complete ?


What is the cost of downloading and installing the application?


Can backup be done by the device automatically, incase I forget to do so?


What happens if I forget my password?




inDefend Mobile Backup - Desktop Agent


How do I login to this application?


You can login to inDefend Mobile Backup - Desktop Agent using the same credentials (email ID and password) that you have used with inDefend Mobile Backup for Android. No additional information is needed.

How do I export my contacts data?


Backup data can be exported by going to the Export Data tab on the Backup Details screen. If you just want to keep a copy of all your contacts data, you can export it to a spreadsheet (XLS or XML) by clicking on "Export Selected Items To Excel Workbook (.xls or .xml)". You can later view this spreadsheet from any spreadsheet viewer software, e.g. Microsoft Excel or OpenOffice Calc.

export_data_screen


If you want to import your contacts onto another smartphone, then click on "Export to vCard File (.vcf)" button.

I have exported my contacts data in vCard format. How do I import this data onto my smartphone ?


Using vCard format, you can import your contacts to your email account or any smartphone (Android, iPhone, Blackberry or Windows).

For Android and iPhone platforms



For Blackberry and Windows platforms



I have exported my backup data in spreadsheet format. How do I view this data ?


After exporting your data in spreadsheet format, you can view this data by using any spreadsheet viewer software, e.g. Microsoft Excel or OpenOffice Calc.

NOTE: On saving the data as a .XLS file on opening in Microsoft Excel, you might see a warning that the file type is invalid.

export_data_screen


This is a harmless message and can simply be ignored.




inDefend Mobile Backup for Android


How do I obtain this app?


You can get our app directly from the Google Play Store. However, if you see messages saying that this app is incompatible with your device, you can try downloading the app from our website by clicking here. Please note that the incompatibility of this app with your device suggests that all the features of our app might not work with 100% accuracy.

How do I register myself with the application?


After installing inDefend Mobile Backup on your android phone, the very first page will give you a sign up option. You can sign up by following the usual procedure of filling in the necessary details. Once you are registered on the system, you can sign in any number of times using the registered email ID and password.

Which Email ID and password should I use while signing up?


signup


You can sign up using any valid email address while signing up following which a verification mail will be sent to the same confirming the device. The password can be entered at your own discretion. It need not be the password to the email account entered above.

NOTE: Email ID should be of the format "name"@"domain".
Examples of proper email IDs: user@hotmail.com, johndoe@aol.com
Examples of improper email IDs: johndoe (no domain name mentioned), user@xyz.com (invalid domain name)

Is there a limit to the number of smartphones I can link with my account ?

Yes, the free version of inDefend Mobile Backup allows each user to use his / her account with at most two Android smartphones. To link an existing inDefend Mobile Backup account with more smartphones, you need to contact us via email to know more about how to get your device mapping limit increased.

signup


Why don't I find any activation email in my inbox after submitting a sign up request ?


It is possible that the email might have reached your spam folder. Check the spam folder of your email account to find the activation email and click on the activation link given in the email to proceed.
Once you have opened the email, you can also mark the activation email as "not spam". This will ensure that future email notifications from our server (for backups, password resets, etc) will go to your inbox.

How much Backup data can I store?


There is no limit to the amount of backup data that can be stored. However , the latest 10 backup states can be stored per device.

How safe is my backup data?


The backup data is encrypted and stored on the server and hence it is resistant to corruption from external source.

Do I need an internet connection to backup and restore data?


Yes, to backup and restore data to and from the cloud server all you need is a basic internet connection.

How much time does it take for a backup operation to complete?


The time taken for a backup operation depends on:
- Your internet speed, and
- The number of items chosen for backup.

Results from some users have indicated that a full backup operation (i.e. messages, contacts, call logs, settings, calendar and browser history) took close to 4 minutes over a Wifi connection. This phone had 300 contacts. Contacts backup takes the most amount of time out of the entire operation, so backup time is proportional to the total number of contacts on the phone.

Does backup happen in the background ?


Yes, backup operation happens in the background so you are free to navigate to other screens, or to other apps once the backup is triggered. A notification is shown on the status bar while the backup is progressing. On completion, an appropriate message is shown on the UI to the user.

Sometimes the backup operation takes a long time to complete. What should I do ?


As indicated here, the time for a backup operation to complete depends on the total amount of data on your smartphone, especially the total number of contacts. For example, it can take upto 20 minutes for a backup to complete, for a user with 2000 contacts on his / her smartphone. If you expect your contact set to be big, then you should leave your backup operation to be running in the background.

However, if you feel that the backup is taking an unusually long time, please follow the below steps:

home_apps settings_icon
applications_menu manage_apps
downloaded_indefend indefend_mobile_options

Some of my backup states are not visible. What is the reason for this ?


The app constantly keeps in sync with our online servers to show the list of latest completed backup states for your phone. Occasionally, it takes some time for the list of backup states to get updated. Hence, some backup states do not show up immediately on the backup screen after completion of a backup operation.

Additionally, in case a backup operation gets aborted in the middle, due to loss of internet connectivity (or a phone powerdown for instance), our server marks the backup operation as incomplete, and hence is not shown on the backup screen.

I have moved to a different Android smartphone. Can I access the backup states from my previous smartphone?


Yes, this is possible. You can access all the smartphones mapped to your inDefend Mobile Backup account by choosing the "Devices" option from your main menu.

menu_device_list


Users can access backup states of different smartphones mapped to their accounts by choosing the appropriate smartphone from the "devices list" screen.


device_list


How much time does it take for a restore operation to complete ?


The time taken for a restore operation depends on:
- Your internet speed, and
- The number of items chosen for restore.

Results from some users have indicated that a full restore operation (i.e. messages, contacts, call logs, settings, calendar and browser history) took close to 10 minutes over a Wifi connection. This phone had 300 contacts. Restoration takes more time than backup as data integrity checks needs to be performed when data is written back to the phone storage.

What is the cost of downloading and installing the application?


The application can be downloaded from android marketplace and installed on your phone free of cost.

Can backup be done by the device automatically, incase I forget to do so?


settings_screen


Yes, there is an option of Backup schedule, enabling which allows you to set a time when the backup can be done. This process will continue periodically even when you forget to do so.

What happens if I forget my password?


forgot_password


If you forget your password, it can be reset by clicking on the activation link sent on the email address which is registered with the system. When the password is reset all previous backup states will be removed from the server.




Contact Us


Registered Office

Dataresolve Technologies (P) Ltd.,
J2, 3rd Floor, Jain Link Building,
Block EP & GP, Sector - V,
Salt Lake City, Kolkata,
INDIA, PIN 700091



General Enquiry
Email:
info@dataresolve.com


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Email: android@dataresolve.com


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About Dataresolve


Data Resolve Technologies is a product based company from IIT, Kharagpur, India. The company offers products and solutions, which customers can buy online for Data Loss Detection, Prevention, Monitoring and Reporting.


Our security products help to enforce our customers prevent data theft,identity theft and maintain an enterprise wide software and data usage monitoring through vulnerable endpoints.



Visit our company website for more information: http://dataresolve.com


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